Before contact Samsung Customer Service Center, please check below definition for Device Errors or Device Warnings.
Please be aware that some problems may occur for a moment but no influence on the normal display, and not every problem occurs in your device.
| Device Type | Code | Detailed Description | Explanation | Self-Check Guide |
Outdoor Signage | 0B61101 | [System] Thermal Protection Level 1 | Device has entered Thermal Protection Level 1 due to high temperature measured by sensors in it. Fan speed has been set to maximum. | It could occur in high temperature environment. Please operate the device in a place under 50°C. |
| 0C61102 | [System] Thermal Protection Level 2 | Device has entered Thermal Protection Level 2 due to high temperature measured by sensors in it. Backlight has been set lower while keeping maximum fan speed. | ||
| 0D61103 | [System] Thermal Protection Level 3. Device has powered off. | Device has entered Thermal Protection Level 3 due to constant high temperature measured by sensors in it. Device has powered off automatically to prevent damage from overheating. | ||
| 0E60101 | [Fan] Fan Fault 1 | Internal fan does not work or may not be connected correctly. Device's cooling system doesn't work properly with this error. | Please contact Samsung Customer Service Center. | |
| 0F60102 | [Fan] Fan Fault 2 | Intake fan or heat exchanger do not work or they may not be connected correctly. Device's cooling system doesn't work properly with this error. | ||
| 0G60103 | [Fan] Fan Fault 3 | |||
| 0H60104 | [Fan] Fan Fault 4 | |||
| 0J60601 | [Sensor] Ambient Temperature Sensor Fault | Temperature sensor for monitoring the environment where the device is installed does not work. It would impede Thermal Protection and thus not be able to prevent damage from overheating. | If it occurs again after reboot, please contact Samsung Customer Service Center. | |
| 0K60711 | [Sensor] Internal Temperature & Humidity Sensor Fault | Sensor for monitoring both the temperature and humidity inside the device does not work. It would impede Thermal Protection and thus not be able to prevent damage from overheating. | ||
| 0L60821 | [Sensor] Front Glass Temperature & Humidity Sensor Fault | Sensor for monitoring both the temperature and humidity of the device's front glass does not work. It would impede Thermal Protection and thus not be able to prevent damage from overheating. | ||
| 0M61041 | [Sensor] Acceleration Sensor Fault | Acceleration sensor does not work. Acceleration sensor doesn't affect device's normal operation, but helps maintain the device by monitoring its physical state. | ||
| 0N61042 | [Sensor] Improperly rotated device | Device has installed with improperly rotated state. It is upside down. Films or sheets of the panel will slid down and get scratched in the long term. It will result in poor picture quality. | Install the device properly as described below.
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| 0P60931 | [Sensor] Device's mechanical cover opened | Device's mechanical cover is open. Fan speed and backlight level are set lower. | Close the device's mechanical cover. Device will recover its previous fan speed and backlight configuration in a few minutes. | |
| 2160602 | [Sensor] Ambient (Invalid Data) | Measured environment temperature value is invalid. The sensor does not work properly or an internal error occurred. | If it occurs repeatedly, please contact Samsung Customer Service Center. | |
| 2260712 | [Sensor] Internal (Invalid Data) | Measured internal temperature or humidity values are invalid. The sensor does not work properly or an internal error occurred. | ||
| 2360822 | [Sensor] Front Glass (Invalid Data) | Measured front glass temperature or humidity values are invalid. The sensor does not work properly or an internal error occurred. | ||
| 2160604 | [Sensor] Ambient (Temperature) | Environment temperature is high. | Samsung Outdoor Signages have safe operating temperature range from -30℃ to 50℃. Please operate the device in this range. | |
| 2160605 | [Sensor] Ambient (Temperature) | Environment temperature is low. | ||
2260714 2260715 | [Sensor] Internal (Temperature, Humidity) | Either or both of internal temperature and humidity are high. | ||
| 2260718 | [Sensor] Internal (Temperature, -) | Device's internal temperature is high. | ||
2360824 2360825 | [Sensor] Front Glass (Temperature, Humidity) | Either or both of front glass temperature and humidity are high. | ||
| 2260718 | [Sensor] Front Glass (Temperature, -) | Device's front glass temperature is high. | ||
| 2461043 | [Sensor] Tilted device | Device is tilted. If this error persists, it is assumed that the device has installed with too much tilted state. In this case, films or sheets of the panel will slide down and stick out at the front in the long term. It will damage the panel and result in poor picture quality. | Check if the device has been properly installed as described below.
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| 2561044 | [Sensor] Physical impact on the device | A physical impact was applied to the device. The device might be broken or got damaged depending on the force of impact. | Check if the device was broken or got damaged. | |
Outdoor Signage / Indoor Signage | 0102103 | [Sensor] Eco Sensor Fault | Eco sensor for detecting the illuminance of ambient light does not work. Automatic brightness control is not supported with this error. | You might discard this error if you do not use Eco Sensor feature of the device. If you concern it and it occurs again after reboot, please contact Samsung Customer Service Center. |
| 0200502 | [Screen] Reboot caused by panel fault | Device was rebooted due to some problem on the panel. | If it occurs repeatedly, please contact Samsung Customer Service Center. | |
| 0300207 | [HDMI] HDCP Key is missing | Device cannot display the content protected by HDCP. | Please contact Samsung Customer Service Center. | |
| 0400208 | [HDMI] No Signal. Reboot Required. | An internal communication error occurred while displaying the content comes through by HDMI. It will result in no signal on the screen. | Please reboot the device. If it occurs repeatedly, please contact Samsung Customer Service Center. | |
| 0500706 | [Screen] Dark Screen. Reboot Required. | An internal error occurred while configuring backlight control. It will result in a little bit dark or sometimes quite a dark screen. | ||
| 0601804 0601908 | [Screen] Abnormal Display. Reboot Required. | Display part of the processor has stopped working due to an internal error. It will result in abnormal display. | ||
| 0700902 | [Decoder] Unable to play content. Reboot Required. | Decoder part of the processor is not working. Unable to play content. | ||
| 0800904 | [Decoder] Frozen playback. Reboot Required. | Decoder part of the processor encountered a fatal error during processing. Playback has frozen. The device can no longer play content. | ||
| 0901305 | [Decoder] No Signal. Reboot Required. | An internal bus error occurred. It will result in no signal or corrupted display. | ||
| 0A01609 | [Audio] Internal Audio AMP Fault | Failed to initialize internal audio amp. It will result in no audio output. | If it occurs again after reboot, please contact Samsung Customer Service Center. | |
| 8100101 8160201 | [HDMI] Weak Input Signal (HDCP Authentication Failure) | An internal error occurred while displaying the content comes through by HDMI due to the quality of input signal. The device might display correctly even if it occurred. | Check your external input source device connected to HDMI. It may output signal incorrectly or the HDMI cable is too long. | |
| 8100102 8160202 | [HDMI] Weak Input Signal (CLK Detection Failure) | |||
| 8100103 8160203 | [HDMI] Weak Input Signal (Packet Error) | |||
| 8100104 8160204 | [HDMI] Weak Input Signal (Unstable Resolution) | |||
| 8200205 8200206 | [HDMI] Display Error (Abnormal Display) | An internal configuration error occurred while displaying the content comes through by HDMI. The device displays the content abnormally (e.g. wrong resolution or wrong color, etc.). | Rebooting is suggested. It also could be recovered when it performs re-configuration for the next content. If it occurs repeatedly, please contact Samsung Customer Service Center. | |
| 8200208 | [HDMI] Display Error (No Video) | An internal communication error occurred while displaying the content comes through by HDMI. The device would display nothing. | Rebooting is suggested. If it occurs repeatedly, please contact Samsung Customer Service Center. | |
| 8360401 | [Display_Port] Weak Input Signal (HDCP Authentication Failure) | An internal error occurred while displaying the content comes through by Display_Port due to the quality of input signal. The device might display correctly even if it occurred. | Check your external input source device connected to Display_Port. It may output signal incorrectly or the Display_Port cable is too long. | |
| 8360403 | [Display_Port] Weak Input Signal (CLK Detection Failure) | |||
| 8360404 | [Display_Port] Weak Input Signal (Packet Error) | |||
| 8360405 | [Display_Port] Weak Input Signal (Link Training Error) | |||
| 8360406 | [Display_Port] Weak Input Signal (Unstable Resolution) | |||
| 7160501 | [HDMI Out] Weak Connection (HDCP Authentication Failure) | An internal error occurred while establishing loop-out (Daisy Chain) connection and providing signal to the sink device connected to HDMI Out. The output signal might not have any problem even if it occurred. | Check the sink device connected to HDMI Out. The sink device may not work properly for establishing loop-out (Daisy Chain) connection or the HDMI cable is too long. | |
| 7160504 | [HDMI Out] Weak Connection (HPD Error) | |||
| 7160505 | [HDMI Out] Weak Connection (EDID Read Failure) | |||
| 7260502 7260503 | [HDMI Out] No Video Output (Internal Error) | Failed to generate HDMI Out signal due to an internal configuration error. | If it occurs again after reboot, please contact Samsung Customer Service Center. | |
| 6100301 6100302 6100303 | [WiFi] Internal Error (Driver Error) | An internal error occurred while initializing WiFi driver. It would success on future attempt. | You might discard this error if you do not use WiFi feature of the device. If you concern it and it occurs repeatedly, please contact Samsung Customer Service Center. | |
| 6100305 | [WiFi] Internal Error (WiFi Module Error) | Failed to download internal WiFi module firmware. It would success on future attempt. | ||
| 6100306 | [WiFi] Internal Error (WiFi Module Error) | Failed to initialize internal WiFi module after downloading its firmware. It would success on future attempt. | ||
| 6100307 | [WiFi] Internal Error (WiFi Module Error) | Internal WiFi module firmware crashed. | ||
| 6100309 | [WiFi] Internal Error (WiFi Module Error) | An internal communication error occurred on the internal WiFi module. It could result in a temporary WiFi connection drop. | ||
| 6300310 | [WiFi] WiFi Disconnection (Deauthentication) | WiFi disconnection was detected. Wireless access point disconnected the WiFi connection. | Check your wireless network environment. | |
| 6300312 | [WiFi] WiFi Disconnection (Beacon Missing) | WiFi disconnection was detected. It could not receive Beacon Frame. Your wireless access point might be far away or its signal strength is low. | ||
| 6300313 | [WiFi] WiFi Disconnection (Exceeded Max. Connection) | WiFi disconnection was detected. There is a limitation of maximum number of connections in your network and it was exceeded. | ||
| 6300314 | [WiFi] WiFi Disconnection (Disconnected Gateway) | WiFi disconnection was detected. It could not reach to the Gateway. | ||
| 6300311 | [WiFi] WiFi Disconnection (Incorrect Password) | WiFi disconnection was detected. Wireless network password was incorrect. | Setup wireless network again with correct password. | |
| 6200401 6200402 6200403 | [Bluetooth] Internal Error (Driver Error) | An internal error occurred while initializing Bluetooth driver. It would success on future attempt. | You might discard this error if you do not use Bluetooth feature of the device. If you concern it and it occurs repeatedly, please contact Samsung Customer Service Center. | |
| 6200404 | [Bluetooth] Internal Error (Bluetooth Module Error) | Failed to initialize internal Bluetooth module. It would success on future attempt. | ||
| 6200405 6200407 | [Bluetooth] Internal Error (Bluetooth Module Error) | An internal communication error occurred on the internal Bluetooth module. It could result in a temporary Bluetooth connection drop. | ||
| 6200406 | [Bluetooth] Internal Error (Bluetooth Module Error) | Internal BT module firmware crashed. | ||
5100501 5100503 | [Screen] Display Error (Abnormal Display) | An internal error occurred. It could result in abnormal display such as black screen or vertical noise for a moment. | If it occurs repeatedly, please contact Samsung Customer Service Center. | |
| 5100504 | [Screen] Display Error (Internal Error) | An internal error occurred. The device might display normally even if it occurred. | ||
| 5100605 | [Screen] Display Error (No Video) | Panel of the device was off due to unstable electricity supply. It would be recovered automatically when the electricity supply becomes stable. | Check your electricity supply condition first. If it occurs repeatedly despite nothing wrong on the electricity supply, please contact Samsung Customer Service Center. | |
| 5100706 | [Screen] Display Error (Dark Screen) | An internal error occurred while configuring backlight control. It could result in a little bit dark or sometimes quite a dark screen. | Rebooting is suggested. If it occurs repeatedly, please contact Samsung Customer Service Center. | |
4100901 4101007 | [Decoder] Irregular Playback | Content may be corrupted or an internal error occurred. It could result in irregular playback such as skipping, repeating, or irregular playback speed. | Check whether the content is corrupted. If it occurs with non-corrupted content, rebooting is suggested. If it occurs repeatedly, please contact Samsung Customer Service Center. | |
4200903 4201010 | [Decoder] Display Error (Abnormal Display) | Content may be corrupted or an internal error occurred. It could result in blocky or corrupted display. | ||
| 4300905 | [Decoder] Frozen playback | Content may be corrupted or an internal error occurred. It could result in frozen playback. | ||
| 4501009 | [Decoder] Audio and video out of sync | Content may be corrupted or an internal error occurred. Audio and video could be out of sync. | ||
| 4601013 4601014 | [Decoder] Not supported content | Header of the content got damaged or not supported content. | ||
| 4401006 | [Decoder] Internal Error (Driver Error) | An internal driver error occurred. Unable to play content. | Rebooting is suggested. If it occurs repeatedly, please contact Samsung Customer Service Center. | |
3101401 3101404 | [Audio] No Audio Output | An internal error occurred. It could result in no audio output. | If it occurs repeatedly, please contact Samsung Customer Service Center. | |
| 3201402 | [Audio] Audio Drop Out | An internal error occurred. It could result in audio drop outs. | ||
| 3301403 | [Audio] Audio and video out of sync | Content may be corrupted or an internal error occurred. Audio and video could be out of sync. | Check whether the content is corrupted. If it occurs with non-corrupted content, rebooting is suggested. If it occurs repeatedly, please contact Samsung Customer Service Center. | |
| 1001101 | [System] No Signal | An internal error occurred. It could result in no signal on the device. | If it occurs repeatedly, please contact Samsung Customer Service Center. |
