A user that has signed up needs approval from an administrator before signing in. Administrators can approve or reject users.

Approving users

  1. Click (User) on the main menu bar.
  2. Click Unapproved.
  3. The users that wait for approval appear.
  4. Select users to approve for signing up.
  5. Click Approve.
  6. When a pop-up window appears, set the role and group for users.
  7. After configuring, click Approve.

The approved users disappear in the unapproved list and the result can be viewed in All Users or By Group.

Note

  • Approving users can be done by the general administrator or the organization administrator of the user.
  • Only one user can be approved at a time.

Returning users

To reject a request for sign-up, select an unapproved user and click Reject. When a pop-up window appears, enter the reason for returning and then click OK.

Note

If a user attempts to log in with a rejected ID, the reason for rejection appears. A sign-up failure warning message appears when the first attempt is made to log in. On subsequent attempts to log in, a different message will appear that the ID does not exist.

Exporting unapproved users

To export a list of unapproved users as an Excel or PDF file, click Export and then click Excel or PDF.