페이지 이력

Outdoor Signage

0B61101

[System] Thermal Protection Level 1

A sensor in the device has detected a high temperature. The device enters Stage 1 for prevention of thermal damage. Fan speed has been set to maximum.

It could occur in high temperature environment. Please operate the device in a place under 50°C.

Remove any obstructing object in front of the air vents. If dust and debris have accumulated, power off the device and clean the air vents as follows.

Use a brush to remove foreign substances. You can use a cloth dampened with alcohol, if needed. Or you can flush out dust and debris with less than 0.5 bar water pressures.

0C61102

[System] Thermal Protection Level 2

A sensor in the device has detected a high temperature. The device enters Stage 2 for prevention of thermal damage. Backlight has been set lower while keeping maximum fan speed.

0D61103

[System] Thermal Protection Level 3. Device has powered off.

Device has entered Thermal Protection Level 3 due to constant high temperature measured by sensors in it. Device has powered off automatically to prevent damage from overheating.

0E60101

[Fan] Fan Fault 1

Internal fan does not work or may not be connected correctly. Device's cooling system doesn't work properly with this error.

Please contact Samsung Customer Service Center.

0F60102

[Fan] Fan Fault 2

Intake fan or heat exchanger do not work or they may not be connected correctly. Device's cooling system doesn't work properly with this error.

0G60103

[Fan] Fan Fault 3

0H60104

[Fan] Fan Fault 4

0J60601

[Sensor] Ambient Temperature Sensor Fault

Temperature sensor for monitoring the environment where the device is installed does not work. It would impede Thermal Protection and thus not be able to prevent damage from overheating.

If the problem persists after rebooting the device, please contact Samsung Customer Service Center.

0K60711

[Sensor] Internal Temperature & Humidity Sensor Fault

Sensor for monitoring both the temperature and humidity inside the device does not work. It would impede Thermal Protection and thus not be able to prevent damage from overheating.

0L60821

[Sensor] Front Glass Temperature & Humidity Sensor Fault

Sensor for monitoring both the temperature and humidity of the device's front glass does not work. It would impede Thermal Protection and thus not be able to prevent damage from overheating.

0M61041

[Sensor] Acceleration Sensor Fault

Acceleration sensor does not work. Acceleration sensor doesn't affect device's normal operation, but helps maintain the device by monitoring its physical state.

0N61042

[Sensor] Improperly rotated device

Device has installed with improperly rotated state. It is upside down. Films or sheets of the panel will slid down and get scratched in the long term. It will result in poor picture quality.

Install the device properly as described below.

• If your Samsung Outdoor Signage device is not described above, please refer to User Manual of the device.

0P60931

[Sensor] Device's mechanical cover opened

Device's mechanical cover is open. Fan speed and backlight level are set lower.

Close the device's mechanical cover. Device will recover its previous fan speed and backlight configuration in a few minutes.

2160602

[Sensor] Ambient (Invalid Data)

Measured environment temperature value is invalid. The sensor does not work properly or an internal error occurred.

If the problem persists, please contact Samsung Customer Service Center.

2260712

[Sensor] Internal (Invalid Data)

Measured internal temperature or humidity values are invalid. The sensor does not work properly or an internal error occurred.

2360822

[Sensor] Front Glass (Invalid Data)

Measured front glass temperature or humidity values are invalid. The sensor does not work properly or an internal error occurred.

2160604

[Sensor] Ambient (Temperature)

Environment temperature is high.

Measured temperature in Celsius is shown in parentheses.

Samsung Outdoor Signages have safe operating temperature range from -30℃ to 50℃. Please operate the device in this range.

Blocked air vents can cause internal temperature increase. Check if external case or any objects are blocking or obstructing the air vents.

2160605

[Sensor] Ambient (Temperature)

Environment temperature is low.

Measured temperature in Celsius is shown in parentheses.

2260714 2260715

2260716

[Sensor] Internal (Temperature, Humidity)

Either or both of internal temperature and humidity are high.

Device's internal temperature in Celsius and humidity are shown in parentheses.

2260718

[Sensor] Internal (Temperature, -)

Device's internal temperature is high.

Device's internal temperature in Celsius is shown in parentheses. Humidity is unavailable in this temperature.

2360824 2360825

2360826

[Sensor] Front Glass (Temperature, Humidity)

Either or both of front glass temperature and humidity are high.

Device's front glass temperature in Celsius and humidity are shown in parentheses.

2260718

[Sensor] Front Glass (Temperature, -)

Device's front glass temperature is high.

Device's front glass temperature in Celsius is shown in parentheses. Humidity is unavailable in this temperature.

2461043

[Sensor] Tilted device

Device is tilted. If this error persists, it is assumed that the device has installed with too much tilted state.

In this case, films or sheets of the panel will slide down and stick out at the front in the long term. It will damage the panel and result in poor picture quality.

This error could also occur when an external force applied to the device.

Check if the device has been properly installed as described below.

2561044

[Sensor] Physical impact on the device

A physical impact was applied to the device. The device might be broken or got damaged depending on the force of impact.

Check if the device was broken or got damaged.

Outdoor Signage

/ Indoor Signage

0102103

[Sensor] Eco Sensor Fault

The Eco Sensor does not respond to the ambient brightness as it should. Automatic backlight brightness adjustment does not work.

You can disregard this issue if you do not use the Eco Sensor feature. If the problem persists after rebooting the device, please contact Samsung Customer Service Center to resolve it.

0200502

[Screen] Reboot caused by panel fault

Device was rebooted due to a panel problem.

If the problem persists, please contact Samsung Customer Service Center.

0300207

[HDMI] HDCP Key is missing

Device cannot play HDCP protected contents.

Please contact Samsung Customer Service Center.

0400208

[HDMI] No Signal. Reboot Required.

An internal communications error occurred while playing via HDMI connection due to the quality of input signal. There is nothing on the display.

Please reboot the device. If it occurs repeatedly, please contact Samsung Customer Service Center.

0500706

[Screen] Dark Screen. Reboot Required.

An internal error occurred while adjusting the backlight. The display may appear slightly or considerably darker than it should.

0601804 0601908

[Screen] Abnormal Display. Reboot Required.

Display part of the processor has stopped working due to an internal error. It will result in abnormal display.

0700902

[Decoder] Unable to play content. Reboot Required.

Decoder part of the processor is not working. Unable to play content.

0800904

[Decoder] Frozen playback. Reboot Required.

Decoder part of the processor encountered a fatal error during processing. Playback has frozen. The device can no longer play content.

0901305

[Decoder] No Signal. Reboot Required.

An internal bus error occurred. It will result in no signal or corrupted display.

0A01609

[Audio] Internal Audio AMP Fault

Failed to initialize internal audio amp. It will result in no audio output.

If the problem persists after rebooting the device, please contact Samsung Customer Service Center.

8100101 8160201

[HDMI] Weak Input Signal (HDCP Authentication Failure)

An internal error occurred while playing via HDMI connection due to the quality of the input signal. There may be no problem with the display while this issue is present.

Check your external input source connected to the HDMI port. The signal quality can be affected if there is a problem with the output signal on the source side, or if the HDMI cable is too long.

8100102 8160202

[HDMI] Weak Input Signal (CLK Detection Failure)

8100103 8160203

[HDMI] Weak Input Signal (Packet Error)

8100104 8160204

[HDMI] Weak Input Signal (Unstable Resolution)

8200205 8200206

[HDMI] Display Error (Abnormal Display)

An internal configuration error occurred while playing via HDMI connection due to the quality of the input signal. This may affect the display (wrong resolution, incorrect colors, etc.).

Try rebooting the device. The issue can resolved when re-configuration is performed for the next playback. If you experience this problem often, please contact Samsung Customer Service Center.

8200208

[HDMI] Display Error (No Video)

An internal communications error occurred while playing via HDMI connection due to the quality of input signal. There is nothing on the display.

Try rebooting the device. If you experience this problem often, please contact Samsung Customer Service Center.

8360401

[Display_Port] Weak Input Signal (HDCP Authentication Failure)

An internal error occurred while playing via Display Port connection due to the quality of input signal. There may be no problem with the display while this issue is present.

Check your external input source connected to the Display Port. The signal quality can be affected if there is a problem with the output signal on the source side, or if the Display Port cable is too long.

8360403

[Display_Port] Weak Input Signal (CLK Detection Failure)

8360404

[Display_Port] Weak Input Signal (Packet Error)

8360405

[Display_Port] Weak Input Signal (Link Training Error)

8360406

[Display_Port] Weak Input Signal (Unstable Resolution)

7160501

[HDMI Out] Weak Connection (HDCP Authentication Failure)

An internal error occurred while establishing a loop-out (Daisy Chain) connection and providing signals to the HDMI Out device. There may be no problem with the HDMI Out signals while this issue is present.

Check your device connected to the HDMI Out port. The signal quality can be affected if there is a problem with the loop-out connection settings (Daisy Chain) or when the HDMI cable is too long.

7160504

[HDMI Out] Weak Connection (HPD Error)

7160505

[HDMI Out] Weak Connection (EDID Read Failure)

7260502 7260503

[HDMI Out] No Video Output (Internal Error)

Failed to generate HDMI Out signals due to an internal configuration error. 

If the problem persists after rebooting the device, please contact Samsung Customer Service Center.

6100301 6100302 6100303

[WiFi] Internal Error (Driver Error)

An internal error occurred while initializing the WiFi driver. Sometimes this issue resolves on further attempts.

You can disregard this issue if you do not use the WiFi feature. If you experience this problem often, please contact Samsung Customer Service Center to resolve it.

6100305

[WiFi] Internal Error (WiFi Module Error)

Failed to download the internal WiFi module firmware. Sometimes this issue resolves on further attempts.

6100306

[WiFi] Internal Error (WiFi Module Error)

Failed to initialize the internal WiFi module after downloading the firmware. Sometimes this issue resolves on further attempts.

6100307

[WiFi] Internal Error (WiFi Module Error)

The internal WiFi module firmware crashed.

6100309

[WiFi] Internal Error (WiFi Module Error)

An internal communication error occurred on the internal WiFi module. It may result in a temporary WiFi connection drop.

6300310

[WiFi] WiFi Disconnection (Deauthentication)

Disconnected from the WiFi network. The wireless AP terminated the WiFi connection.

Check your wireless network environment.

6300312

[WiFi] WiFi Disconnection (Beacon Missing)

Disconnected from the WiFi network. Unable to receive a Beacon Frame. Your wireless access point might be too far away, or its signal strength may be poor.

6300313

[WiFi] WiFi Disconnection (Exceeded Max. Connection)

Disconnected from the WiFi network. The maximum number of connections allowed in your network was exceeded.

6300314

[WiFi] WiFi Disconnection (Disconnected Gateway)

Disconnected from the WiFi network. Unable to reach the gateway.

6300311

[WiFi] WiFi Disconnection (Incorrect Password)

Disconnected from the WiFi network. Incorrect wireless network password was provided.

Setup wireless network again with correct password.

6200401 6200402 6200403

[Bluetooth] Internal Error (Driver Error)

An internal error occurred while initializing the Bluetooth driver. Sometimes this issue resolves on further attempts.

You can disregard this issue if you do not use the Bluetooth feature. If you experience this problem often, please contact Samsung Customer Service Center to resolve it.

6200404

[Bluetooth] Internal Error (Bluetooth Module Error)

Failed to initialize the internal Bluetooth module. Sometimes this issue resolves on further attempts.

6200405 6200407

[Bluetooth] Internal Error (Bluetooth Module Error)

An internal communication error occurred on the internal Bluetooth module. It may result in a temporary Bluetooth connection drop.

6200406

[Bluetooth] Internal Error (Bluetooth Module Error)

The internal Bluetooth module firmware crashed.

5100501 5100503

5101801 5101802

5101803 5101905

5101906 5101907

[Screen] Display Error (Abnormal Display)

An internal communication error occurred. This could temporarily cause abnormal display issues, such as a black screen or vertical noise

If you experience this problem often, please contact Samsung Customer Service Center.

5100504

[Screen] Display Error (Internal Error)

An internal communication error occurred. There may be no problem with the display while this issue is present.

5100605

[Screen] Display Error (No Video)

The device panel turned off due to an unstable power supply. The panel may automatically turn back on when the power supply stabilizes.

First, check your power supply. If there is no problem with the power and the problem persists, please contact Samsung Customer Service Center.

5100706

[Screen] Display Error (Dark Screen)

An internal error occurred while adjusting the backlight. The display may appear slightly or considerably darker than it should.

Try rebooting the device. If you experience this problem often, please contact Samsung Customer Service Center.

4100901 4101007

4101008 4101015

4101016

[Decoder] Irregular Playback

Content may be corrupted or an internal error occurred. It could result in irregular playback such as skipping, repeating, or irregular playback speed.

Check whether the content is corrupted. If it occurs with non-corrupted content, rebooting is suggested. If you experience this problem often, please contact Samsung Customer Service Center.

4200903 4201010

4201011 4201012

[Decoder] Display Error (Abnormal Display)

Content may be corrupted or an internal error occurred. It could result in blocky or corrupted display.

4300905

[Decoder] Frozen playback

Content may be corrupted or an internal error occurred. It could result in frozen playback.

4501009

[Decoder] Audio and video out of sync

Content may be corrupted or an internal error occurred. Audio and video could be out of sync.

4601013 4601014

[Decoder] Not supported content

Header of the content got damaged or not supported content.

4401006

[Decoder] Internal Error (Driver Error)

An internal driver error occurred. Unable to play content.

Try rebooting the device. If you experience this problem often, please contact Samsung Customer Service Center.

3101401 3101404

3101405 3101406

3101610 3101611

[Audio] No Audio Output

An internal communication error occurred. It could result in no audio output.

If you experience this problem often, please contact Samsung Customer Service Center.

3201402

[Audio] Audio Drop Out

An internal communication error occurred. It could result in audio drop outs.

3301403

[Audio] Audio and video out of sync

Content may be corrupted or an internal error occurred. Audio and video could be out of sync.

Check whether the content is corrupted. If it occurs with non-corrupted content, rebooting is suggested. If you experience this problem often, please contact Samsung Customer Service Center.

1001101

[System] No Signal

An internal communication error occurred. It could result in no signal on the device.

If you experience this problem often, please contact Samsung Customer Service Center.