Before contact Samsung Customer Service Center, please check below definition for Device Errors or Device Warnings.
Please be aware that some problems may occur for a moment but no influence on the normal display, and not every problem occurs in your device.
| Type | Code | Detailed Description | Explanation | Self-Check Guide |
| Error | Internal Ambient Temperature Sensor Fault | Temperature sensor for monitoring the device's internal ambient does not work. Automatic backlight control for protecting your device from overheating is not supported with this error. | If it occurs again after reboot, please contact Samsung Customer Service Center. | |
| Environment Temperature Sensor Fault | Temperature sensor for monitoring the surrounding where your device is installed does not work. | |||
| Front Glass Humidity Sensor Fault | Humidity sensor for monitoring both the temperature and humidity of your device's front glass does not work. | |||
| Acceleration Sensor Fault | Acceleration sensor for monitoring whether the device stands normally or abnormally (e.g. the device is lying in a prone position because of an impact) . | |||
| 0102103 | Eco Sensor Fault | Eco sensor for detecting the illuminance of ambient light does not work. Automatic brightness control is not supported with this error. | You might discard this error if you do not use Echo Sensor feature of the device. If you concern it and it occurs again after reboot, please contact Samsung Customer Service Center. | |
| 0200502 | Reboot caused by panel fault | Device was rebooted due to some problem on the panel. | If it occurs repeatedly, please contact Samsung Customer Service Center. | |
| 0300207 | HDCP Key is missing | Device cannot display the content protected by HDCP. | Please contact Samsung Customer Service Center. | |
| Warning | 8100101 8160201 | [HDMI] Weak Input Signal (HDCP Authentication Failure) | An internal error occurred while displaying the content comes through by HDMI due to the quality of input signal. The device might display correctly even if it occurred. | Check your external input source device connected to HDMI. It may output signal incorrectly or the HDMI cable is too long. |
| 8100102 8160202 | [HDMI] Weak Input Signal (CLK Detection Failure) | |||
| 8100103 8160203 | [HDMI] Weak Input Signal (Packet Error) | |||
| 8100104 8160204 | [HDMI] Weak Input Signal (Unstable Resolution) | |||
| 8200205 8200206 | [HDMI] Display Error (Abnormal Display) | An internal configuration error occurred while displaying the content comes through by HDMI. The device displays the content abnormally (e.g. wrong resolution or wrong color, etc.). | Rebooting is suggested. It also could be recovered when it performs re-configuration for the next content. If it occurs repeatedly, please contact Samsung Customer Service Center. | |
| 8200208 | [HDMI] Display Error (No Video) | An internal communication error occurred while displaying the content comes through by HDMI. The device would display nothing. | Rebooting is suggested. If it occurs repeatedly, please contact Samsung Customer Service Center. | |
| 8360401 | [Display_Port] Weak Input Signal (HDCP Authentication Failure) | An internal error occurred while displaying the content comes through by Display_Port due to the quality of input signal. The device might display correctly even if it occurred. | Check your external input source device connected to Display_Port. It may output signal incorrectly or the Display_Port cable is too long. | |
| 8360403 | [Display_Port] Weak Input Signal (CLK Detection Failure) | |||
| 8360404 | [Display_Port] Weak Input Signal (Packet Error) | |||
| 8360405 | [Display_Port] Weak Input Signal (Link Training Error) | |||
| 8360406 | [Display_Port] Weak Input Signal (Unstable Resolution) | |||
| 7160501 | [HDMI Out] Weak Connection (HDCP Authentication Failure) | An internal error occurred while establishing loop-out (Daisy Chain) connection and providing signal to the sink device connected to HDMI Out. The output signal might not have any problem even if it occurred. | Check the sink device connected to HDMI Out. The sink device may not work properly for establishing loop-out (Daisy Chain) connection or the HDMI cable is too long. | |
| 7160504 | [HDMI Out] Weak Connection (HPD Error) | |||
| 7160505 | [HDMI Out] Weak Connection (EDID Read Failure) | |||
| 7260502 7260503 | [HDMI Out] No Video Output (Internal Error) | Failed to generate HDMI Out signal due to an internal configuration error. | If it occurs again after reboot, please contact Samsung Customer Service Center. | |
| 6100301 6100302 6100303 | [WiFi] Internal Error (Driver Error) | An internal error occurred while initializing WiFi driver. It would success on future attempt. | You might discard this error if you do not use WiFi feature of the device. If you concern it and it occurs repeatedly, please contact Samsung Customer Service Center. | |
| 6100305 | [WiFi] Internal Error (WiFi Module Error) | Failed to download internal WiFi module firmware. It would success on future attempt. | ||
| 6100306 | [WiFi] Internal Error (WiFi Module Error) | Failed to initialize internal WiFi module after downloading its firmware. It would success on future attempt. | ||
| 6100307 | [WiFi] Internal Error (WiFi Module Error) | Internal WiFi module firmware crashed. | ||
| 6100309 | [WiFi] Internal Error (WiFi Module Error) | An internal communication error occurred on the internal WiFi module. It could result in a temporary WiFi connection drop. | ||
| 6300310 | [WiFi] WiFi Disconnection (Deauthentication) | WiFi disconnection was detected. Wireless access point disconnected the WiFi connection. | Check your wireless network environment. | |
| 6300312 | [WiFi] WiFi Disconnection (Beacon Missing) | WiFi disconnection was detected. It could not receive Beacon Frame. Your wireless access point might be far away or its signal strength is low. | ||
| 6300313 | [WiFi] WiFi Disconnection (Exceeded Max. Connection) | WiFi disconnection was detected. There is a limitation of maximum number of connections in your network and it was exceeded. | ||
| 6300314 | [WiFi] WiFi Disconnection (Disconnected Gateway) | WiFi disconnection was detected. It could not reach to the Gateway. | ||
| 6300311 | [WiFi] WiFi Disconnection (Incorrect Password) | WiFi disconnection was detected. Wireless network password was incorrect. | Setup wireless network again with correct password. | |
| 6200401 6200402 6200403 | [Bluetooth] Internal Error (Driver Error) | An internal error occurred while initializing Bluetooth driver. It would success on future attempt. | You might discard this error if you do not use Bluetooth feature of the device. If you concern it and it occurs repeatedly, please contact Samsung Customer Service Center. | |
| 6200404 | [Bluetooth] Internal Error (Bluetooth Module Error) | Failed to initialize internal Bluetooth module. It would success on future attempt. | ||
| 6200405 6200407 | [Bluetooth] Internal Error (Bluetooth Module Error) | An internal communication error occurred on the internal Bluetooth module. It could result in a temporary Bluetooth connection drop. | ||
| 6200406 | [Bluetooth] Internal Error (Bluetooth Module Error) | Internal BT module firmware crashed. | ||
| 5100501 5100503 | [Screen] Display Error (Abnormal Display) | An internal error occurred. It could result in abnormal display such as black screen or vertical noise for a moment. | If it occurs repeatedly, please contact Samsung Customer Service Center. | |
| 5100504 | [Screen] Display Error (Internal Error) | An internal error occurred. The device might display normally even if it occurred. | ||
| 5100605 | [Screen] Display Error (No Video) | Panel of the device was off due to unstable electricity supply. It would be recovered automatically when the electricity supply becomes stable. | Check your electricity supply condition first. If it occurs repeatedly despite nothing wrong on the electricity supply, please contact Samsung Customer Service Center. | |
| 5100706 | [Screen] Display Error (Dark Screen) | An internal error occurred while configuring backlight control. It could result in a little bit dark or sometimes quite a dark screen. | Rebooting is suggested. If it occurs repeatedly, please contact Samsung Customer Service Center. |